Changelog

We’ve added GPT 5.4 as a new model you can use to run your Chatbase agents.

How to switch: Agent → Settings → Model → select GPT 5.4 and save.

Nested Suggested Messages are now available

Suggested messages can now be nested inside the chat bubble, so you can group related topics under a main option instead of showing one long list of options.

This keeps the widget cleaner and helps customers get to the right action faster like: Orders → Track order / View order / Update billing details.

How to set it up:

• Go to deploy → Manage (Chat widget)
• In Suggested messages, use the nested option to group suggestions under a parent message

We now have a native Shopify integration, which means it’s super easy to deploy Chatbase to your store. Install it in a few clicks and go live right away.

Once it’s live, Chatbase helps shoppers complete purchases faster with 24/7 support, so they don’t waste time waiting for answers, browsing your site or searching for what they need.

Customers can ask about products, get product recommendations, and take key actions right in the chat:

• Add to cart
• Change billing address
• Update billing info
• Check order status
• View cart and orders

Check the full details: https://ai-ns.com/docs/user-guides/integrations/shopify

Customers can now speak their questions instead of typing when chatting with Chatbase AI Agents.

Dictation is now available across all channels, including website widget, agent page and Meta channels. On WhatsApp, Instagram and Facebook Messenger, customers can send voice notes.

This keeps support moving even when typing isn’t convenient.

You can now enable Single Sign-On for your chatbase workspace.

SSO allows your team to sign in using your organization’s identity provider, making access more secure and easier to manage at scale.

Available on enterprise plan