Changelog

You can now localize your AI Agent's, chat menus, tooltips, and modals in 40+ languages, including right-to-left (RTL) languages.

This goes beyond multilingual conversations. While chatting with AI in different languages has always been supported, localization ensures the entire chat interface feels native, so customers interact with your AI Agent exactly the way they expect.

How to set it up:

• Go to Deploy → Manage (Inside Chat widget)
• Go to the Localization section
• Click Add language, choose a default language, and optionally add additional supported languages.
• Click Save changes

The widget automatically matches the user’s browser language when available, and falls back to your default language if not.

For the full details check our user guides

You can now train your agent using support tickets as a data source. Tickets are supported for Zendesk and Salesforce, allowing your agent to learn directly from real customer conversations.

This feature is available on the Pro plan.

To get started, go to Sources → Tickets and connect your Zendesk or Salesforce account.

Hobby and Standard users can now add team members to their workspace with a quick invite.

Just go to Workspace settings → Members → Invite members

OpenAI GPT 5.2 is now available as a new model for your Chatbase agents

How to switch: Agent → Settings → Model → select OpenAI GPT 5.2 and save.

Chatbase Agents now support email as a channel.

Connect a support inbox, and your Agent will read incoming emails and send replies using your existing data.

Set-up guides:

• Configure email settings
• Connect your email provider